Terms of Service
Last updated: November 25, 2024
Company Information
Company Name: Lumen Apps
Chamber of Commerce: 75253070
Phone: 06-40976141
Email: contact@lumenapps.dev
Website: lumenapps.dev
Definitions
Lumen Apps: hereinafter referred to as 'supplier', registered with the Chamber of Commerce under number 75253070
Client: the natural person or legal entity that enters into or wishes to enter into an agreement with the supplier
Services: all services offered by the supplier, including:
- Web application development
- Mobile application development
- Custom software development
- Technical advice and consultancy
- Support and maintenance of delivered applications
Project Execution
Initiative Phase
- Comprehensive inventory of wishes and requirements
- Technical feasibility analysis
- Project proposal and detailed quote
- Determining project scope and deliverables
Design Phase
- Developing functional design
- Creating technical design and architecture
- Developing user interface designs
- Client approval on all designs
- Establishing final specifications
Development Phase
- Iterative and incremental development
- Weekly progress reports
- Regular functionality demonstrations
- Structured version control
- Continuous quality control
Testing Phase
- Extensive internal testing
- Structured user acceptance testing
- Systematic bug fixing
- Performance and security testing
- Documentation of test results
Delivery Phase
- Controlled implementation
- Complete technical documentation
- Comprehensive knowledge transfer
- Formal acceptance procedure
- Aftercare and support
Technical Specifications
Frontend Development
- NextJS for modern web applications
- React for interactive interfaces
- FlutterFlow & Flutter for native mobile apps
- TypeScript for type-safe code
- Responsive design principles
- Focus on accessibility and usability
Backend Development
- TypeScript for consistent codebases
- RESTful APIs following best practices
- Serverless architecture
- Python for specific complex projects
- Microservices where relevant
Database & Authentication
- Supabase as primary database solution
- Integrated authentication systems
- Realtime database functionality
- Serverless functions
- Optimized database structures
- Automatic backup procedures
- Extensive data security measures
Support and Maintenance
Regular Support
- Available on working days from 9:00 to 17:00
- Guaranteed response within 24 hours
- Support via email and phone
- Professional ticketing system
- Periodic status updates
Maintenance
- Proactive security patches
- Periodic software updates
- Database optimization
- Performance improvements
- Monitoring and logging
Acceptance and Warranty
14-day acceptance period after initial delivery
Detailed test reporting
Clear bug classification
Documented acceptance criteria
30-day warranty period after formal acceptance
Pricing and Payments
30% payment at project start
40% payment at first delivery
30% payment at final acceptance
Monthly advance payment for support and maintenance
14-day payment term
Digital invoicing
Intellectual Property
Development methodologies remain property of Lumen Apps
Standard components and frameworks remain property of Lumen Apps
Custom applications and configurations become client property
Client receives full ownership of project documentation
Data and Privacy
Global server infrastructure
State-of-the-art encryption
Regular backups
Clear retention policy
International privacy compliance
Strict data minimization
Liability
Limited to direct damage
Maximum invoice value
Insured amounts
Reasonable deductible
Exclusion of indirect and consequential damage
Termination
Reasonable notice periods
Structured settlement
Safe data transfer
Complete documentation
Support during transition
Disputes
Dutch law applies
Mandatory mediation attempt
Rotterdam Court jurisdiction
Fair cost distribution
Reasonable terms